Shipping + Returns

Delivery Information:

 

We endeavour to dispatch all orders within 48 hours of receipt of payment, excluding pre-orders (such as The Glow Box). Orders placed over the weekend will be shipped the following week. We ship throughout South Africa, though deliveries to outlying areas may take a day or two longer to arrive.

Orders below R1000 are charged a flat rate shipping fee of R80 for door to door courier shipping. Shipping usually takes 1 - 3 business days for main centres, and 3 - 5 business days for outlying areas.

Orders above R1000 will receive free courier shipping.

Please be sure to provide us with a daytime address where someone will be available to receive your parcel between 08h00 and 17h00. Our couriers do not deliver on weekends or public holidays - orders dispatched on Fridays will be dispatched the following weekday, excluding public holidays.

If you reside outside of South Africa and would like to order from us, please contact us at hello@glowtheory.co.za and we will provide you with a shipping quote.

 

Returns Policy:

SALES: Please note we cannot refund, cancel, or accept returns for products purchased on sale (this includes Glow Friday sales). 

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In the unlikely event you are not satisfied with your purchase, you may return it within 10 days of purchase. The item(s) must be unused and unopened, and in the same condition that you received them. They must also be in the original packaging. Return shipping costs are at your expense. We will either replace the item or issue a store credit to you, depending on preference. 

For damaged goods on arrival, please email us immediately upon receipt at hello@glowtheory.co.za and we will assist you.

If you have received the incorrect items in your order, please contact us within 10 days of receipt of the items so we can assist. 

On items that are not damaged, we will issue a store credit as a refund.

If you would like to cancel your order prior to dispatch, we will offer a full store credit or a refund with the PayFast processing fees we are charged subtracted. 

We do not accept the following returns:

For hygiene reasons we cannot accept returns of used or opened cosmetics, makeup or beauty accessories. Please patch test before use. 

Items bought on sale cannot be refunded.

Should you contact us regarding a return, we will do our best to reply to you within 24 hours.